Refund Policy

Refund and Cancellation Policy

It’s very important to us that you are completely satisfied with your deal. This page summarizes all current refund and cancelation policies in effect. We always want you to be happy with your Brawta Living experience. If you have trouble redeeming your voucher for any reason, please contact us at support@brawtaliving.com so we can work with the merchant to resolve your issue.

SALES AND INVOICE TRANSACTIONS

Please always keep and retain a copy of ALL your Sales and Invoice transactions for your records.

 

Refund Policy

Unless explicitly stated otherwise under the terms of a specific Voucher, usually found in our fine print section the following terms apply to any refund request.

Brawta Living will refund the purchase price of a Voucher in the form of Brawta Credits, subject to the following conditions:

  • Unless the Voucher is marked as non-refundable, if a refund request is made prior to redemption, prior to the expiration date of the Paid Amount of the Voucher, Brawta will provide you with a Brawta Credit for the Paid Amount of the Voucher, with no questions asked; however

  • If the Voucher is labeled as non-refundable, the Voucher will only be refunded if it is permitted according to the above terms and the terms of the particular offer. If a Voucher is labeled as “non-refundable upon purchase,” the Voucher is not refundable once you have submitted your payment for a Voucher.

To Request a Refund

For all Vouchers purchased, you may request a refund for any unused Voucher subject to the terms above. To request a refund, please send an email to Brawta Living Customer Care at refund@brawtaliving.com Your email should indicate: (a) the email address that was used to purchase the Voucher, (b) the order number reference with the coupon code, and (c) the reason for your refund request.

If you have trouble redeeming your Voucher for any reason, please contact us at sales@brawtaliving.com so we can work with the Merchant to resolve your issue.

Non-Refundable Voucher

Vouchers are sometimes date-specific, such as a Voucher for a ticketed event, a restaurant reservation or hotel reservation. Usually this means that the Voucher can only be redeemed on a single date or that you might have to choose from a list of available dates before you buy a Voucher. In any case, the date you select will be identified on the Voucher, and you can only redeem the Voucher on the specified date. Both the Paid Amount and the Promotional Value expire on the date specified on the Voucher. You may not reschedule a date-specific Voucher for another date or time for any reason. No full or partial refunds are given to customers who fail to redeem this type of Voucher on the date specified on the Voucher.

If you purchase a non-refundable Voucher, you may not receive a refund for the Voucher for any reason except for the reasons outlined below:

  • If the Voucher is for a specific date, event or performance, you will receive a refund in the form of Brawta Credit for the purchase amount if the event is canceled and not rescheduled;

  • If the Voucher is for a specific event or performance that is rescheduled, but not canceled, you will receive a refund in the form of Brawta Credit as long as you request the refund prior to the time the event or performance takes place; and

  • If the Voucher is marked as non-refundable and a Merchant or venue refuses to honor an otherwise valid Voucher, you will receive a refund in the form of Brawta Credit as long as your redemption was refused through no fault of your own.

In all situations, in order to receive a refund, you must contact Brawta Customer Care via email at refund@brawtaliving.com and request a refund according to the terms described above. Your email should indicate: (a) the email address that was used to purchase the Voucher, (b) the order number and coupon code, and (c) the reason for your refund request.

Brawta Credit

  • Brawta Credit are not redeemable for cash and have no cash value.

  • Brawta Credit cannot be transferred. This means that Brawta Credit cannot be transferred to another person or Brawta account.

  • Brawta Credit may be placed in your account in a number of situations, including but not limited to: (1) when a purchased Voucher has expired and has not been used, (2) when a client has decided not to use a Voucher, and has requested a credit, and (3) when a merchant is unable to redeem Vouchers for reasons outside of their control.

  • Brawta Credit may only be used to purchase Vouchers on brawtaliving.com Purchase amounts that exceed the value of the Brawta Credit available will require an additional method of payment for the balance due.